Support

Have a question, a bug to report or an idea? Send us a message below. The form opens your email app with everything filled in - just hit send. If an attachment is needed, remove unrelated personal information before attaching it in your email app. You can also write to us directly at support@frankenframe.app.

Please include only what is needed to explain the issue, such as your macOS version, FrankenFrame version and the steps that caused it. Do not send passwords, Apple Account credentials, payment-card details, identity documents or sensitive personal information. Crop or redact screenshots before sending them. Your name is optional.

Before you write

Which Macs are supported?

macOS 14 or later, on both Apple Silicon and Intel.

Does it work over Netflix and other streaming apps?

Yes - FrankenFrame draws on top of your screen and never touches the video itself.

How does the trial work?

Activate the free 3-day trial in the app and confirm through StoreKit. It starts on successful activation, not on installation. There is no automatic charge or subscription. After the trial ends, a one-time Full Version purchase is required to continue using the composition tools. Restore Purchases restores the original trial or purchase; it does not restart the trial.

Refunds

Purchases and refund requests are processed through Apple. You can request a refund at reportaproblem.apple.com, or contact us for help. Your mandatory statutory rights remain unaffected.